Returns & Exchanges
At Nocturne, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all items in their original condition. Please ensure all tags remain attached and the garments are unworn to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact.
Ship the Package
Affix the prepaid shipping label provided in your portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing